Question 1

What is the Wellness Passport and how much does it cost?

Accepted Answer

A 9-week session in your city that gives you access to many fitness studios and wellness businesses. You will receive free classes (studios) and deep discounts (wellness businesses), along with other perks throughout the session. Many businesses offer Passport holders post-Passport discounts as well.

The Passport is a one-time fee of $111—not a subscription—and costs less than one month of a membership at any local studio. You get tons of free classes, discounts, and exclusive benefits for much less than you would pay for just one month at a single gym!

Question 2

What is included in my Passport?

Accepted Answer

Gyms/studios typically give away 3-6 classes, and wellness businesses offer discounted or free services. Visit the "What You Get" tab on your city site leading up to Passport season to see the breakdown of businesses and their offerings.

Question 3

What cities is the Passport in?

Accepted Answer

Currently, we offer the Passport in:
Birmingham, Alabama
Tuscaloosa, Alabama
Huntsville, Alabama
Fayetteville, Arkansas
Columbia, South Carolina
Oxford, Mississippi
Athens, Georgia
Gainesville, Florida

Want us in your city? Drop us a note at hello@the-wellnesspassport.com (mailto:hello@the-wellnesspassport.com)and let us know.

Question 4

Do I get a physical Passport or is this done online?

Accepted Answer

With your purchase, you’ll receive access to our digital passport—available through your city’s exclusive Wellness Passport site—along with a physical stamp book to be picked up locally. Each time you visit a participating business, you’ll collect a Passport stamp, earning entries toward exciting prizes at the end of the season.

Details on where and how to pick up your physical passport will be provided after purchase.

Question 5

Do I or my team get a Passport as a participating business? How do we redeem it?

Accepted Answer

Yes! Each participating business is eligible to redeem one free Passport. Additionally, your staff will receive a special discount on their Passports. Detailed redemption information will be shared with your team as the Passport launch approaches.

Question 6

How do I get the Passport after I order?

Accepted Answer

You will receive an email with instructions to access your digital Passport, along with details for picking up your physical stamp book locally. Please note: physical stamp books are available for local pickup only and will not be shipped.

Question 7

How do I redeem the Passport offerings?

Accepted Answer

Because the participating businesses use different softwares for registering, a uniform way to redeem is not available at the moment (but we’re working on it!). Your digital Passport (on your city Wellness Passport site) includes details on how to redeem your offering at each business. It takes a little strategy, but that’s the fun part!

Question 8

Is this a year-round initiative?

Accepted Answer

Each participating city holds a 9 week session at a specific time of year. You must participate during that session to take advantage of the Passport.

BIRMINGHAM ONLY
You can join the Well, our monthly membership, year-round. Each month you receive access to two of our Passport businesses, a free recipe, early access to purchase the Passport, access to exclusive classes during Passport season, and more. To learn more, visit https://patreon.com/TWPTheWell(https://patreon.com/TWPTheWell)

Question 9

What happens if I lose my stamp book?

Accepted Answer

Each season, we print a limited run of physical stamp books based on the number of participants. That being said, treat your stamp book like you’d treat a real passport! If something happens and your stamp book is lost, reach out to our team for next steps. Please expect a reprint fee and a turnaround time to get your new booklet.

Question 10

I bought a Passport but I can't participate anymore. Can I get a refund?

Accepted Answer

Passports are nonrefundable. However, you can sell your passport to someone else if you’d like. Just let us know so we have their info to communicate with!

Question 11

I'm a business and want to be included.

Accepted Answer

Great! Just email us at hello@the-wellnesspassport.com,(mailto:hello@the-wellnesspassport.com) and we’ll send you the form. It only takes about 10 minutes to complete—then you’re all set! It’s really that simple.

Question 12

How do we (as a business) stamp Passports?

Accepted Answer

It’s totally up to you! You can use a stamp, sticker, initials—whatever works best for your business. Just keep it consistent so tracking is easy for both your team and Passport holders.

Question 13

What are the raffle prizes and post Passport prizes? How valuable is it to offer these?

Accepted Answer

Extremely valuable! Raffle prizes are a fun way to keep Passport holders engaged with your business during and after Passport season. They help drive traffic, boost brand awareness, and give people a reason to return—even after they’ve filled their Passports.

I HAVE QUESTIONS.

WE HAVE ANSWERS! CHECK OUT OUR FAQ BELOW. IF YOU HAVE ADDITIONAL QUESTIONS, REACH OUT TO OUR TEAM.

stay in the loop!

I HAVE QUESTIONS.

WE HAVE ANSWERS! CHECK OUT OUR FAQ BELOW. IF YOU HAVE ADDITIONAL QUESTIONS, REACH OUT TO OUR TEAM.

stay in the loop!

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